PartsAmerica.com does everything in its power to ensure that you get the high-quality part you asked for quickly and conveniently. We also strive to make your shopping experience as hassle-free as possible by offering options for making returns by return shipping or by drop-off at a local store.

General Guidelines
Parts Damaged in Shipping, Parts Received Defective and Parts Sent in Error
Core Returns
Return Procedures
Core Return Special Instructions
Local Store Return
Return Direct to PartsAmerica.com
Lost Paperwork

Return Policies

General Guidelines

• It is not necessary to call PartsAmerica.com to get authorization for a return.
• PartsAmerica.com will never charge you a restocking fee.
• On all returns we will send an email to the original purchaser verifying the return and credit amount.
• Return any new or unused part to us within 30 days of the original ship date and we’ll refund the full purchase price and applicable taxes, not including shipping and handling charges. For exceptions to shipping and handling charges, please see below.
• PartsAmerica.com will only apply credit to the credit card originally used for the purchase. We will not give retail store credit.
• Exact replacements can only be given for a defective part you received, a warranty part still under full coverage, a part damaged in shipping or a part sent in error.
• We will not ship a replacement part before receiving the returned part.
• We will not accept C.O.D. deliveries for shipped returns.
• We will not accept returns on any custom-made part.
• Items incorrectly shipped to PartsAmerica.com will not be returned to the customer.
• Any part returned will be subject to inspection to determine refund amount for merchandise and shipping costs. This amount may be less than original payment based on condition of return.

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Parts Damaged in Shipping, Warranty Parts, Parts Received Defective and Parts Sent In Error
If you have been inconvenienced by a part that was damaged in shipping, received defective or sent in error:

• We will provide a replacement or refund for any such item returned within 30 days of the original ship date.
• Any defective part you receive is covered under our warranty program. Please go to our Warranty page to review our policies and determine coverage.
• If you choose a refund for the part, we will refund your shipping and handling expenses for a part sent to you in error, received defective or damaged in shipping. This refund will be automatically credited upon receipt and inspection of the part. If only a portion of your order is returned, the refund for shipping costs will be prorated.
• If you choose to exchange the part for a duplicate, you will not be responsible for the shipping and handling charges on the replacement part. Shipping and handling charges on the original part will be applied to the replacement; they will not be refunded. Exchanges for unlike parts require a refund and new purchase.
• We will also pay for return shipping to PartsAmerica.com for a part sent to you in error, received defective or damaged in shipping. If you believe you qualify and want PartsAmerica.com to pay for return shipping, you must email us at returns@partsamerica.com or call us at 1-877-808-0698 before attempting to return the part. C.O.D. shipments will not be accepted.
• If you indicate "Exchange (EX)" (exact same item) on a shipped return, a replacement order will be automatically generated to ship to the address of the original order.
• If you indicate "Exchange" (exact same item) on a store return, the part can be fulfilled in the store if in stock. Otherwise, a replacement order will be automatically generated to ship to the address of the original order.
• Batteries - Due to the Hazardous materials contained in Batteries, all returns must be taken to your local Advance Auto Parts, Checker Auto Parts, Schuck's Auto Supply or Kragen Auto Parts. If you have any questions or concerns please contact the PartsAmerica Customer Service team.

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Core Returns
Core returns are the responsibility of the customer. PartsAmerica.com will not pay shipping costs for core returns to PartsAmerica.com. C.O.D. shipments will not be accepted.

Core returns not meeting these guidelines will be deemed ineligible for credit:

1. Core credits will only be given for units returned in the manufacturer’s box or container in which the new product was delivered. We will not accept core returns in non-standard packaging.
2. Core credits will only be issued for the exact number of units purchased. The core credit will not exceed the original core deposit.
3. Cores must be returned within 30 days of the ship date of the new product to be eligible for core credit.
4. Cores that are returned in weathered or rusted condition or with broken, cracked or damaged housings are not eligible for credit. Cores returned for credit must be complete and fully assembled. There will be no credit given on returns with missing parts, bent shafts or disassembled units.
5. Core credit will not be given if the returned core is not the same part as the new part purchased. Returned cores must be an identical match with the unit purchased.
6. Core credit will not be given if core does not arrive at PartsAmerica.com, Inc. or one of our exclusive retail partners, Advance Auto Parts, Checker Auto Parts, Schuck's Auto Supply or Kragen Auto Parts.

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Return Procedures

Core Return Special Instructions

1. Remove any items from the core that may be needed for proper installation of a new replacement part.
2. Empty fluids from the core as much as possible.
3. Put the core in plastic bag and seal the bag.
4. Put bagged core in manufacturer’s box from new part.
5. Upon receipt and inspection, PartsAmerica.com will apply a credit for the core’s value per the preceding policy. Customer will be notified of value immediately if core is returned to a store or by email if core is shipped to PartsAmerica.com.

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Local Store Return
Please read the following procedures prior to making a return to your local Advance Auto Parts, Checker Auto Parts, Schuck's Auto Supply or Kragen Auto Parts.

1. Merchandise (non-warranty) must be in original condition when returned to the store. Include all of the original material sent with the merchandise.
2. Return the product in the original manufacturer’s box and/or packaging. (Exceptions may be made for warranty parts.)
3. The original receipt must accompany all returns. If you have lost paperwork or the part was picked up at a local partner store, pack the box with the information as instructed in the Lost Paperwork section. Address the package to location provided.
4. Be prepared to provide the reason for the return (for example, defective, damaged, warranty, core, wrong part, other) and whether you want a replacement (exact same part) or a refund.
5. Upon receipt and inspection of merchandise at the store, PartsAmerica.com will provide a refund, as appropriate, and you will be provided with a receipt in person, via email or both. Any merchandise credit will include sales tax. Shipping and handling costs will also be refunded at that time, if applicable.
6. PartsAmerica.com will only apply credit to the credit card originally used for the purchase. We will not give retail store credit.

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Return Direct to PartsAmerica.com
Please read the following procedures prior to shipping the part back to PartsAmerica.com.

1. Merchandise (non-warranty) must be in original condition when returned to us. Include all original material sent with the merchandise.
2. Return the product in the original manufacturer’s box and/or packaging. Repack the part in the original shipping box with the original packing materials and any materials sent with the merchandise. Substitute comparable shipping materials if necessary.
3. If the new part was shipped to you, pack the bottom portion of the original Shipment Receipt (labeled "Return Copy") in the box. See the reverse of the Shipment Receipt for instructions. Affix the preprinted return label from the Shipment Receipt to the outside of the box using clear tape.
4. If you have lost paperwork or the part was picked up at a local partner store, pack the box with the information as instructed in the Lost Paperwork section below. Address the package to location provided.
5. Remove or mark through all old shipping labels on the outside of the box.
6. Ship to the address on the preprinted return label using UPS, RPS, the U.S. Postal Service or a similar carrier. All returns must be sent prepaid; no C.O.D. shipments will be accepted. Please insure the shipment for the full value to protect against loss.
7. Upon receipt and inspection of merchandise, PartsAmerica.com will provide a refund, as appropriate, and a receipt will be emailed to you. Any merchandise credit will include sales tax. Shipping and handling costs will also be refunded at that time, if applicable.

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Lost Paperwork

How to Return a Part if You Have Lost the Receipt Form
The shipment receipt contains the vital information needed to process a return. If you do not have this information, you have two options:

• Go to the My Account for help in gathering the relevant information. You will be guided through the process to print out a Return Invoice or you may write down the required information.
• Send an email to our Customer Service team at returns@partsamerica.com.

The following information is required to effectively resolve return issues:

1. Order number
2. Part number and/or description
3. Customer name
4. Delivery address (if shipped to you) or customer address (if picked up at store)
5. Telephone number
6. Reason for return (please choose from the following):
• Damaged in shipping
• Defective product
• Warranty return
• Core return
• Wrong part sent
• Dissatisfied with product
• Ordered wrong part
• Found product cheaper
• Shipping took too long
7. Preference for refund or exchange (exact same item)

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